Privacy Policy

Privacy Policy

At Shoppers Warehouse, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our website, mobile app, or related services.

  1. Information We Collect

    We may collect the following types of information when you interact with us:

    Personal Information:

    • Full Name
    • Phone Number
    • Email Address
    • Delivery Address
    • Payment Details (processed securely via third-party payment gateways)

    Non-Personal Information:

    • IP address
    • Device type and browser
    • Browsing behavior and purchase history
    • Cookies and usage data

  2. How We Use Your Information

    We use your information to:

    • Process and fulfill your orders
    • Communicate order updates and promotions
    • Improve our services and customer experience
    • Detect and prevent fraud or misuse
    • Send you marketing communications (with your consent)

  3. Sharing Your Information

    We do not sell or rent your personal information to third parties. However, we may share information with:

    • Logistics partners to deliver your orders
    • Payment gateways to process secure payments
    • Marketing platforms (email/SMS) for promotions, if opted-in
    • Legal authorities, when required by law

  4. Cookies & Tracking

    Our website uses cookies and tracking technologies to:

    • Remember your preferences
    • Improve website performance
    • Offer targeted ads (where applicable)

    You can disable cookies in your browser settings, but this may affect site functionality.

  5. Your Rights

    You have the right to:

    • Access the personal data we hold about you
    • Request correction of inaccurate data
    • Request deletion of your account and data
    • Opt out of marketing communications at any time

    To exercise any of these rights, email [email protected]

  6. Data Security

    We implement industry-standard security measures to protect your data. While no system is 100% secure, we take every reasonable step to safeguard your information.

  7. Data Retention

    We retain your data as long as your account is active or as needed to provide services, comply with legal obligations, or resolve disputes.

  8. Legal Compliance

    This Privacy Policy complies with the Nigerian Data Protection Regulation (NDPR) and other applicable privacy laws.

  9. Updates to This Policy

    We may update this policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

    Last Updated: June 2, 2025

  10. Contact Us

    For questions or concerns about your privacy, contact us at:

    +234 908 892 6049